FAQ's:

Below are some frequently asked questions that may be of help to you. If you need additional help with any of this, or do not find your specific issue below, please submit a support ticket at: https://www.brightfusehosting.com/members.

How do I setup my mail using Outlook or Outlook Express?
To setup your Unix Email accounts in Outlook Express simply follow these steps:

1.Open Outlook Express
2.Click on Tools
3.Click on Accounts
4.Click Add->Mail
5.Enter your name as you want it to appear on this Email Address and click Next.
6.Enter your full Email address (email@yourdomain.com) and click Next.
7.Enter your mail servers mail.yourdomain.com for both incoming and outgoing and click Next.
8.Enter username+domain.com in the Account name field (changing 'username' and 'domain.com' to match your particular username and domain) and enter your Email Addresses password in the password box and click Next.
9.Click Finish.

You may now send and receive Email through Outlook Express.

What name servers should I point my domain to?
Your domain must have two name servers setup; they are as follows:

ns1.brightfusehosting.com

ns2.brightfusehosting.com

How do I use FTP?
The FTP area deals with all the tools relating to setting up and managing FTP accounts, as well as managing FTP sessions. FTP (File Transfer Protocol) is a method by which you can transfer files between computers, usually using the Internet. There is a huge amount of information stored on FTP servers around the world that can only be accessed by using FTP. When using FTP you use an application called a "client" to connect to a machine called a "server".

There are a large number of FTP software packages available. Some of them are built in to your browser (such as Internet Explorer), others are dedicated applications (such as such as CuteFTP or WS_FTP), while still others are built into web applications (File Manager in CPanel is one example). Generally speaking, if you are going to spend a lot of time using FTP or have a large amount of files to upload/download, a dedicated FTP client is the way to go.

cPanel allows you to set up FTP accounts so that certain external users can access a restricted part of your system. You can also set up an anonymous FTP account so that anyone can access a restricted part of your system. You can also manage these FTP sessions, cutting them off if they go on for too long.

Warning: FTP, by its very nature, allows external users to modify your web site (albeit a restricted area of your web site). External users can upload, download, and delete files. Keep this in mind when you set up an FTP account.

Your FTP web server: ftp.yourdomain.com OR you may use the IP address provided in your welcome email.
Your FTP user: yourmainusername@yourdomain.com
FTP password: yourmainpassword

Once you login into the FTP, you will see some set of folders. Open up the "www" folder and upload all your website files into it.

*Note: Do not delete any other folder/subdirectory etc already lying there.

How do I upload my Website?
We recommend using FileZilla FTP client for all FTP transfers. This is the most robust, yet lightweight application out there. You can find it at: http://filezilla-project.org/download.php.

FTP gives you the ability to transfer files from your computer to the server. So you can write your web pages in an HTML editor such as Frontpage, Notepad, or dreamweaver. Then using FTP, you can upload them directly to the server into the httpdocs directory (Plesk), or the public_html directory (CPanel)

Your "Welcome EMail" that you received when signing up has all the information needed to login using FTP.

How do I do a traceroute?
How to do a traceroute (in windows): Start -> run -> cmd tracert domain.com
(substitute out domain.com for your domain)
if you get 'domain not found' (or something similar), you have dns problems
Else it should print out a route between 9 and 30 hops long.

To copy and paste this: (right click) on the title bar -> edit -> select all & (right click) on the title bar -> edit -> copy
You can now paste the output in to notepad / anything text editor you want.

How to do a traceroute (linux):
Open a shell / terminal
traceroute domain.com

(substitute out domain.com for your domain.)
If you get 'domain not found' (or something similar) you have dns issues.
Else it should pring out a route between 9 and 30 hops long.

To cut & paste just drag over the window with your mouse / click drag / let go / paste in to your favorite text editor

How to do a (good) traceroute (linux):
Open a shell / terminal:
mtr domain.com
Let it run for maybe 2 minutes.
(everything else same as above)
(ctrl+c to stop it)

How do I access my cPanel?
To access your cPanel you can simply open up your favorite web browser, and navigate to: http://www.yourdomain.com/cpanel, of course replacing 'yourdomain' with your domain name. For your username/password, use your credentials in the welcome email, they generally are the same as your FTP credentials.